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Kommunicate is an AI-powered customer service automation platform that aims to enhance customer service through the use of chatbots and live chat. With a focus on scalability, automation, and accuracy, Kommunicate offers a range of features and integrations to help enterprises deliver superior customer experiences.

One of the main features of Kommunicate is its chatbot builder, Kompose. This no-code builder allows users to easily create and train chatbots to automate customer queries. The platform also offers generative AI chatbots, which can provide instant and accurate responses without hallucinations. Integration with popular tools like Dialogflow, IBM Watson, and Amazon Lex allows for a seamless user experience.

Kommunicate offers solutions for various industries, including eCommerce, healthcare, education, and banking. The platform provides integrations with eCommerce sites, website and CMS platforms, mobile apps, CRMs, and automation and analytics tools. It also offers specific integrations for WhatsApp Business, allowing businesses to create WhatsApp chatbots.

In terms of resources, Kommunicate provides chatbot templates, a ROI calculator, whitepapers, case studies, and a chatbot guide. Their blog offers insights and tutorials on topics such as creating a chatbot in 10 minutes. Developer documents are also available to help users integrate Kommunicate into their platforms.

The platform boasts several advantages, including a 99% increase in first response time, a 90% reduction in average resolution time, a 50% decrease in cost per resolution, a 70% increase in customer retention rate, and a 40% uplift in CSAT score. The automation capabilities of Kommunicate allow businesses to handle repetitive customer queries effortlessly, while the integration with existing customer service tech-stack ensures a seamless user experience. In terms of security, Kommunicate complies with GDPR, SOC 2, ISO 27001, and HIPAA.

Overall, Kommunicate aims to provide enterprises with a flexible, accurate, and scalable solution for customer service automation. With its chatbot and live chat capabilities, integrations, and comprehensive resources, businesses can enhance their customer service and optimize costs while maintaining a human touch. Interested users can book a demo or try Kommunicate for free for 30 days without any credit card requirements.