Tidio is a customer service platform that features live chat, help desk, multichannel support, and analytics to offer exceptional customer service. One of Tidio's main advantages is the integration of AI chatbot solutions into its platform, such as Lyro AI Chatbot and the Reply Assistant. With Lyro, users can automate common questions and tasks so that their team can focus on other essential aspects of the business, while customers receive human-like responses. Lyro can understand multiple languages and work on any live communication channel.

One of the most significant advantages of using Tidio is that it combines customer service with sales automation. With Flows, visitors' list live preview, and campaigns, users can seamlessly grow their sales while automating support tasks. Tidio also has an extensive integration ecosystem, including Shopify, WordPress, and all platforms and apps, providing users with a solution for every need.

Tidio offers various resources to help customers learn more about the platform, including a blog, academy, playbook library, and customer stories. Tidio can be compared against other customer service software such as Gorgias, LiveChat, Intercom, and Zendesk. Partners can join Tidio Academy and take advantage of partner programs, a trusted agency network, and a partner portal.

Lyro AI Chatbot is a conversational AI that talks to customers and answers questions only using the support content available. Lyro can perform recurrent tasks that free teams from routine assignments, provide assistance to multiple customers at once, and slash first response times. Lyro also provides customer satisfaction insights and performance metrics to help users understand customer interactions.

Users can choose from different Lyro pricing plans depending on the number of conversations they require, with the first 50 Lyro conversations for free. Lyro Connect enables users to add Lyro AI Chatbot as an extension to their existing customer service software, without going through the hassle of changing platforms. Lyro Connect is part of Tidio+, a personalized subscription that offers affordable AI support solutions.