Desku is a leading AI customer service software that caters to the needs of small to mid-size businesses. With its powerful chatbots and advanced automation features, Desku helps companies automate their customer service processes, resulting in improved customer satisfaction and reduced support workload.

One of the key advantages of Desku is its automation capabilities. By harnessing the power of AI, Desku enables businesses to automate conversations and minimize support workload. This leads to increased efficiency and allows support teams to focus on more complex customer queries. In fact, companies using Desku have reported a 50% reduction in support queries, helping them scale their support operations without sacrificing customer experience.

Desku also offers a range of features to streamline customer support interactions. Its AI-powered inbox allows support agents to instantly write replies, recap conversations, and generate new support answers. The suggested answers feature uses AI to prompt intelligent responses, further enhancing efficiency in customer support.

For teams working collaboratively, Desku provides a shared inbox that is optimized for efficiency. With features like ticketing, omnichannel integration, and ticket assigning, teams can quickly resolve complex issues and view all customer interactions in one location. Combining customer data and integrating service level agreements, Desku strengthens teams by providing all the necessary details and enhancing customer service.

Desku also offers live chat functionality, enabling businesses to communicate with customers in real-time. With instant customer interaction, boosted customer engagement, and a seamless customer experience, Desku's live chat feature enhances customer satisfaction and enables businesses to provide timely support.

Furthermore, Desku empowers businesses to create their own knowledge base, reducing customer queries by up to 40%. With full team access, mobile optimization, and complete brand control, businesses can provide relevant information for self-service, ensuring easy accessibility on all devices.

Desku's AI chatbot builder allows businesses to deliver support at the exact right moment. This 24/7 available, no-code, drag-and-drop builder creates a seamless customer experience, giving customers more flexibility and control over support channels.

Trusted by over 350 businesses, including Shopify and Instagram, Desku has received high praise for its integration capabilities and solid support. With quick onboarding and a range of powerful features, Desku is the ideal solution for businesses looking to automate their customer service processes and enhance their user experiences.