Cohere is an AI-powered platform for customer support that automates up to 60% of tickets. With Cohere, CX teams can resolve support requests faster and reduce costs, resulting in happier agents and satisfied customers. The platform provides instant, personalized answers to customers through any channel using language understanding AI. Cohere guides users through resolutions step-by-step, and even performs actions on their behalf, providing solutions, not just answers.

Cohere works with a company's existing support resources, instantly turning support articles and past conversations into personalized answers and accurate resolutions in a single click. The platform also has advanced analytics that identifies potential issues and content gaps that can be resolved in just a few clicks. Cohere's AI extracts knowledge using the latest advances in large language models, providing accurate and up-to-date answers to customers.

The platform uses generative AI to extract answers from agent responses and, after human approval, automatically replies whenever the same question is asked again. This results in automation that gets smarter over time and ensures customers get the right answers all the time. Cohere has helped leading support organizations achieve industry-leading outcomes across different use cases, from consumer software to complex B2B products.

Cohere integrates with the service desk a company is already using, allowing agents to get more out of the platforms they use. The platform's dedicated success team works with a company to identify the biggest opportunities for automation, implement and optimize personalized flows with Cohere's Flowgen AI, and measure and drive ROI. Cohere's typical self-serve rate is 0%, and go-live time is 0 days, resulting in a typical ROI outcome of 0x.

Cohere also offers cobrowsing on phone or live chat, visually guiding customers through the process. Cohere was acquired by Ramp, and its existing product was moved to cardina.com, but everything else remained the same. Cohere is an excellent choice for fast-growing support teams looking for automation that provides accurate and personalized answers.