Chaindesk is a no-code AI platform that allows users to train custom chatbots on their company data to handle support, lead generation, and more. With Chaindesk, users have access to an AI-native support ecosystem that can be easily integrated into their existing tools.
One of the main advantages of Chaindesk is its ease of use. The platform's no-code interface allows users to train a custom ChatGPT chatbot on their company data in just a few minutes. Users can import their data from various sources like Notion, Google Drive, and more, and customize their chatbot to fit their brand by setting up the Agent persona and goals.
Chaindesk leverages Generative AI models like GPT-4 to provide secure and precise responses, instantly resolving 80% of support queries. The platform also ingests content seamlessly from various sources, including Files, Notion, Google Drive, Zendesk Help Center, and any public URL, ensuring comprehensive responses from diverse sources 24/7.
In terms of features, Chaindesk offers omnichannel conversations, allowing uninterrupted conversations across platforms like Embeddable Widgets, WhatsApp, Slack, and more. It also provides a human handoff feature, allowing users to take over the conversation when needed, ensuring that customers always receive the best possible support.
Chaindesk also offers additional functionalities such as collecting leads and gathering customer data, auto-syncing data sources to keep the chatbot updated, function calling to extend Agent capabilities, and conversational forms that collect user information in a conversational way.
Privacy and security are also prioritized by Chaindesk, with data being encrypted in transit and at rest on secure servers. The platform is trusted by thousands of businesses worldwide and has been praised for its auto-sync feature, multilingual support, and ease of use.
In addition to the AI chatbot functionality, Chaindesk also offers other products like AI Form, AI Email Support, Shared Inbox, and various integrations. The platform also provides free tools like the YouTube Video Summarizer and AI News, as well as comprehensive help and support resources, including documentation and a blog.
Overall, Chaindesk is a powerful and user-friendly AI platform that empowers businesses to streamline their customer support and team workflows with no coding required.