Hiver is a customer service software that enables users to manage email, chat, and social media channels from a single inbox. It offers email management features such as shared inboxes, automated workflows, and round-robin assignments. Hiver also has multi-channel help desk capabilities that enable users to manage customer inquiries from chat and social media.

Among its features, Hiver highlights its collaboration features, automation capabilities, AI capabilities, analytics, and integrations. Additionally, Hiver has a variety of solutions that cater to specific teams like customer support, accounts payables and receivables, people operations, and ITSM. Hiver can also be used across various industries like technology and software, healthcare, education, travel and hospitality, logistics, and real estate.

Hiver's resources include a demo library, the Experience Matters podcast, case studies, blogs, e-books, and reports, as well as product updates that keep users informed of the latest features.

As for pricing, Hiver offers a 7-day free trial with no credit card required. Its pricing plans are based on monthly subscriptions that vary depending on the number of users and features required.

Overall, Hiver aims to provide a simplified customer service experience through its integration with Gmail, eliminating the need for additional ticketing systems and streamlining communication across multiple channels. With its customer service-oriented features, Hiver caters to various teams and industries looking for an efficient and collaborative solution to manage customer inquiries.