SupportAgent.ai is an AI-powered support agent that helps support teams streamline their ticket response process. The system learns from previous replies and help articles to automatically generate draft responses. It is powered by OpenAI's most advanced AI model, GPT-4, which ensures quick and accurate draft responses.
One of the main advantages of SupportAgent.ai is the time-saving feature that allows support team agents to get through their queue of support tickets 70% faster. SupportAgent.ai uses multiple sources to generate accurate draft responses, including past conversations (historical replies) and help center articles.
SupportAgent.ai offers different pricing plans that cater to businesses of all sizes. The basic plan, Startup, starts at $29 per month while the most advanced plan, Enterprise, starts at $349 per month. The system offers different features for each plan, including the number of AI-generated drafts, filters, knowledge sources, and tag segmentation.
One of the system's key features is the ability to generate draft replies as soon as a new message comes in. This saves time for customer service agents and also provides customers with a quick response to their queries. SupportAgent.ai also supports most common languages, including English, French, Spanish, and Italian.
Overall, SupportAgent.ai is an efficient, time-saving, and cost-effective AI solution for support teams looking to streamline their support ticket response process. The system is secure and ensures the privacy of user data. SupportAgent.ai offers a free trial with 20 free drafts, after which users can upgrade in-app and be billed directly by Help Scout.