Forethought offers an advanced AI agent for customer support, which helps businesses deliver natural conversations, improve resolution rates, and lower costs across every interaction. With a platform that scales and is customizable, Forethought’s AI agent can process incoming messages to deliver accurate and human-like responses to customers’ inquiries. The system can detect customer intent, leverage knowledge bases, and specify inquiry outcomes in natural language to auto-generate autoflows automatically.

Forethought also offers Triage, which can analyze and route tickets to the right agent or team based on the customer's sentiment, spam, language, or custom intents. Forethought’s Assist AI copilot provides relevant knowledge articles and suggests responses, which boosts agent productivity by up to 20%. The AI-generated ticket summaries offer context post-handoff, surface relevant knowledge articles based on previous resolutions, and seamlessly integrate with top helpdesks via the Assist Chrome Extension for a streamlined experience.

Forethought uses generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower costs. The company’s AI platform has an average model accuracy of 91%, an average reduction in First Response Time by 40%, and an average deflection of 53%.

Forethought’s generative AI platform can streamline CX for teams in industries such as e-commerce, SaaS, FinTech, and travel. Forethought's AI solution for e-commerce can instantly resolve common customer service issues with AI to save support costs and boost CSAT. It’s AI for SaaS can resolve simple cases automatically, and instantly route complex or high-priority support inquiries to the right agent. And for the FinTech industry, Forethought empowers customer self-service, enabling agents with the context they need to provide fast resolutions.

Forethought has been featured in multiple publications such as TechCrunch and has been recognized for its software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about. Forethought's platform is designed to be installed in two days and improve customer support time-to-resolution by up to 30%.