Empathy is a comprehensive support system for loss, helping families through life's most challenging moments. The platform offers a personalized Care Plan tailored to each family's most urgent need, helping them face the challenges of loss. Empathy's time-saving tools enable users to get benefits and cancel accounts and subscriptions. Users have access to grief support resources anytime, including audio companions, meditations, breathing exercises, journal exercises, and expert content. They also work with a dedicated Care Manager throughout the experience, backed up by a whole team who's available around the clock.

Empathy helps users tackle probate with confidence, offering assistance in navigating their state's probate process and finding any documents or resources they need. The platform works by matching users with a Care Manager based on their needs and providing immediate help with administrative tasks. According to user ratings, Empathy has a 4.8/5⭑ average rating following a Care Team session, with an average of 189 hours saved for each family and an average cost savings of $3,007 per family.

Empathy also offers business solutions for life insurance, consultants, and employers to support their clients or employees with meaningful benefits during their time of need. The platform's resources include employer resources, cost of dying, care stories, anticipatory loss, and a knowledge base.

Empathy is for everyone, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation. The platform offers comprehensive support for grieving families through partnerships, and its goal is to forge the path toward a compassionate economy.