Intercom's Fin is an AI chatbot that uses advanced language models to solve customer issues quickly and accurately. The bot understands complex queries and can ask clarifying questions to fully converse with customers, reducing support volume and unlocking 24/7 support. Fin works natively with Intercom's help desk and can be integrated with messaging platforms like WhatsApp, SMS, and Facebook messenger.

One of the key features of Fin is its highly configurable setup that allows for instant answers from multiple sources. It can answer questions using Intercom articles, Zendesk help center, any public URL, PDFs, or text-based snippets. Fin also offers content targeting, allowing users to show the right content to the right audience at the right time by segmenting customers based on their plan, location, personas, and more. Users can create bespoke answers that incorporate rich media, external data, and custom actions using Fin Custom Answers.

Fin can also triage complex problems and seamlessly pass them to support teams, ensuring customers receive the best possible experience. The bot's performance can be monitored and improved with suggestions and custom reports. Fin automatically detects a customer's language and resolves issues in 43 languages.

Users can combine Fin with Intercom's Workflows to create personalized and connected customer experiences. The AI bot can hand off conversations to support teams, pick up conversations outside business hours, and more. Fin can read any public support content and rephrase it to make it easier for users to understand.

Fin's pricing model is based on a 99¢ per resolution scheme, allowing users to pay only when Fin achieves the outcome they care about the most. Users can set up notifications, limit resolutions, and stop Fin from delivering AI answers to customers when a defined resolution limit is reached.

Overall, Fin is an OpenAI-powered AI chatbot that offers advanced problem-solving and accuracy, reduces support volume, unlocks 24/7 support, and delivers CSAT-boosting service. Its highly configurable setup, integrated and interconnected features, and simple implementation make it a useful tool for businesses of all sizes.