Crisp is an all-in-one business messaging platform designed to bring companies closer to their customers. With a range of features and capabilities, Crisp helps businesses improve their customer engagement and streamline their operations.

One of the key features of Crisp is the Shared Inbox, which centralizes all customer conversations from various channels such as live chat, email, messenger, Instagram DM, WhatsApp, and phone calls. This allows teams to collaborate effortlessly and provide the best customer service experience.

Crisp also includes a CRM (Customer Relationship Management) system, which helps businesses manage their leads and customers more effectively. The CRM allows users to grow an unlimited database of contacts and organizations, view contact activity history, browsing history, and more.

In addition, Crisp offers co-browsing functionality, allowing businesses to provide real-time assistance by sharing their screens with customers. This feature is supported by live chat, ensuring a seamless experience for both customers and support agents.

Crisp's customer engagement software enables businesses to retarget leads and customers manually or automatically. With this feature, businesses can target individuals based on their actions and activities within their product.

The platform also includes a chatbot builder, equipped with a visual editor for creating workflows without any coding required. This feature enables businesses to create personalized and automated conversations to provide support and scale customer interactions.

Crisp's website chat widget enhances the customer service experience by enabling visitors to chat with businesses directly on their website. This widget can be customized to match the brand's style and preferences.

Additionally, Crisp offers a knowledge base feature to make customers more autonomous by providing instant answers to their questions. This eliminates repetitive answers and ensures that customers can find the information they need quickly and easily.

Crisp is used by over 500,000 brands to improve their customer experience. It is suitable for customer support, sales, and marketing teams, offering cross-channel support experiences, automation for sales pipelines, and targeted messaging for marketing campaigns.

To get started with Crisp, users can try it for free with a 14-day trial. The platform has received positive reviews, with a rating of 4.6/5 based on 761 reviews.

Overall, Crisp is a comprehensive business messaging platform that combines various features and integrations to help startups and SMBs enhance their customer engagement and streamline their operations.